FAQ's

Q: What are the specifications for the photos?

We offer considerable flexibility when it comes to the images you submit. We acknowledge that each situation is unique, and there may be limitations on the availability of photos.

Here are the general guidelines for the photos:

  • Capture the image at eye level.
  • Avoid shadows and ensure the image is clear and focused.
  • The photo should include the neck and upper chest of your pet.
  • Take the picture in a well-lit room or utilize natural light.
  • Capture a front-facing image of your pet either sitting or standing, ensuring that the neck is visible.

    Q: Can I review the image before printing?

    You sure can! Unlike other pet portrait stores we offer a viewing of your illustration before we begin the printing to guarantee that you will be satisfied with our artists work. 

    We will NOT be able to change the image to a new photo once it has been designed. We can only make slight adjustments such as colour change/small modifications from the image provided upon purchase. Once confirmed we will have your image printed, framed and shipped within 2-3 days.

    (Please check your junk folder if you have not received within 48 hours)

     

    Q: Can I return my portrait if I'm unhappy with it? 

    Due to the custom nature of these products we produce at Bark & Brush, we are unable to offer returns. Your custom artwork is designed with care and is personal to the photo you provided of your pet.

    Order arrived damaged? Upload a photo of the damage to us and we will assist you with a replacement via the Contact Page (at the bottom of our website)

    Q: How long will my portrait take to arrive?

    We aim to ship your portrait within 3-5 business days. Other Hand Painted and Embroidered Apparel will ship within 2 weeks.  Here's the process:

    • Image processing: We'll process your image within 1 business day.
    • Artwork creation: Our artists will draw your pet portrait in 1-2 business days. Hand painted products and embroidered apparel will process in 10 - 14 days. 
    • Revision confirmation: We'll email you for any revisions (Remember to check your junk folder). We'll proceed once we receive your confirmation or if we have not heard back within 48 hours (Due to high print demands)
    • Printing, framing, packaging, and shipping: We'll handle all these steps within 1-3 business days.

    (Note: Timeframes may vary during busy periods)

    Q: Do you ship worldwide? 

    At this stage we are shipping within Australia, however the team is working really hard on expanding worldwide.

    Q: Is the shipping really FREE?

    Yes that's correct! We are big on giving back to our community and those who support Paw On Demand. Enjoy quality customized products at an affordable price.